Online Ordering
Our Online Shopping Cart is available for those customers that prefer to have their products delivered to their home or workplace via FedEx. Our online store, can accommodate orders starting at $50 to make shipping of the product cost effective. Utilizing FedEx live shipping costs, order tracking, and secure payment transactions, our shopping cart is a breeze to use.
Payment Options
For orders placed online we accept Visa, Master Card, American Express, and Discover. You are also welcome to use Google Pay or Apple Pay to checkout. Remember: All prices listed online are in U.S. Dollars.
Privacy Online
We respect your privacy and value the confidence that you have shown in us by choosing to shop online with Ocean Blue Orchards. We collect certain information when you visit and use our online website. We use this information to support and ensure continuous improvement of our products, services, and marketing efforts.
INFORMATION WE COLLECT AND WHY
When you arrive at our website we record the pages you viewed on our site. We do this so we can help future visitors find what they are looking for and to improve the navigation of our site.
If you place an order online, or contact us via email, we record your email and postal address so that we are able to respond to you in the quickest, most effective way possible. You may receive periodic contact from us via postal mail or email with information on new products, services, discounts, and upcoming events. Each email dispatch you receive from us will include instructions on how you can remove your email address from our list. We do not share, sell, or exchange your information with any other company or entity. We value your privacy and will not jeopardize that privacy. If you have any questions regarding our privacy policy please contact us via email at info@oceanbluehi.com, or by calling us at (808)343-1224.
The credit card information that is necessary for completing your order is strictly confidential and will never be used for anything other than processing your order. We do not keep your credit card information on file. Your financial privacy is protected in accordance with federal, state, and local privacy law.
If you have any questions regarding our privacy policy please contact us via email at info@oceanbluehi.com, or by calling us at (808)343-1224.
Returns and Exchanges
If an item that you ordered arrives damaged please either refuse the package or give us a call immediately at (808)343-1224. We are happy to process a claim with FedEx and get a replacement product shipped out to you immediately, and at no cost to you. If, within 15 days of receiving your order, you decide that you no longer want the items that you’ve ordered, you can ship the unopened product back to Ocean Blue Orchards, at your cost, for a refund (minus a $5.00 restocking fee) on that item. Should any product not meet your expectations, please contact us for instructions on how to proceed. We want to ensure that you get what you pay for and will do everything in our power to make things right.
Please contact us info@oceanbluehi.com.
Shipping Policy
We understand that your time is valuable. That’s why MOST orders are shipped within 2 business days, if the order is received, Monday through Friday, prior to 5:00pm (Hawaii Standard Time). If your order comes in after that time we will ship it out the 3rd business day. Rarely, during periods of high sales volume, like a sales promotion, or new product release, ship times will increase.
Ocean Blue Orchards reserves the right to modify shipping rates at any time. Most basic orders are shipped via FedEx Priority Overnight at a cost of $25.00 per complete order (not per item). You can add as many items as you’d like to your cart (up to 10lbs) and still be charged just $25.00 for priority overnight anywhere in the contiguous United States. For our flat rate shipping all items in your order must be shipped to the same address. As we ship with FedEx, we are unable to deliver to PO Boxes. The shipping address you provide must be a physical street address. Ocean Blue Orchards no longer ships to APO and FPO addresses. We also will not ship your order overseas or to Canada. We can ship via FedEx to Hawaii or Alaska, but additional freight will apply. Call our customer service at (808)343-1224 for details.
Security Online
The online shopping cart portion of this site uses the latest Secure Socket Layer (SSL) technology to ensure the privacy and security of your orders. The information that you send to us is encrypted to prevent unauthorized access during transmission. Your information, including credit card numbers and personal information, is protected through this system. We will never share, sell, or otherwise transfer your personal information or email address to other companies or entities. Place your order with confidence.